LIVE WEBCAST
Tuesday, December 9, 2025
2:00 - 3:30 p.m. EST
 
About This Training
Sierra Heights Apartments, LP is among the weakest multifamily projects in your tax credit portfolio. You recently added the asset to 'watch list' status due to a sharp decline in occupancy and operating deficits (Best Practices Part I webcast). Of course, a back-office desk review of financial statements and operating reports is only part of the big picture, right?
 
Site visits can reveal many clues about a property’s operational troubles and potential corrective actions. If you have limited experience conducting site visits to evaluate multifamily assets and property operations, this training is for you. Join Vinnie Viola, principal of Birch Island Real Estate Consulting, for a 90-minute training that offers a framework for conducting multifamily site visits. Vinnie shares his asset manager’s perspectives on a typical two-part site visit, which includes physical inspection of the property and evaluation of property management staff and their policies and procedures. 
 
Agenda​
​Segment 1 - Property Physical Inspection
Methodology
Overview of LIHTC Project Inspections and UPCS
Deferred Maintenance in Perspective
(Note: this is not a REAC, NSPIRE or HQS-type training, but does examine UPCS criteria as a framework for inspecting multifamily properties )
 
Segment 2 - Evaluation of Staff and Processes
A) Property Management
Administrative / leasing staff and FTEs
Management office
Rent collections
Marketing and retention
Leasing
Compliance
Resident service
 
B) Maintenance Evaluation
Maintenance staff and FTEs
Maintenance workshop and inventory
Contracted services
Work orders
Preventive maintenance
Capital planning
Unit turnover More Details
 
Should I Attend This Training 
Vinnie offers an asset manager's perspective for this introductory level training. If you're new to multifamily housing with limited experience conducting site visits, this webcast will expand your working knowledge of property physical inspections and framework for evaluation of site staff and processes that guide daily operations. This webcast is ideal for:
Junior asset managers 
Entry-level property management staff 
Corporate office staff at property management companies that want to better understand what happens at the property 
Others that want to learn the basics of evaluating property performance
 
Vinnie hosts all of Birch Island's live webcasts. Please contact him at 617-905-6340 or Vinnie@BirchIslandREC.com with any questions about this training.
 
About the Presenter
Vinnie Viola is the Principal of Birch Island Real Estate Consulting. Formed in 2013, the practice consults with developers, operators, and investors of multifamily housing about the intricacies Low-Income Housing Tax Credit (LIHTC) program, maximizing real estate performance, and much more. Vinnie is passionate about asset management and coaching professionals at all levels. Over the past decade, he has hosted nearly 300 live webcasts and delivered customized private trainings on multifamily asset management practices and related topics.
 
Vinnie’s experience builds on work in for-profit, government and not-for-profit organizations that invest in, manage and regulate affordable housing. He spent ten years in leadership roles at Boston Financial Investment Management and Boston Capital, which provided a solid foundation in real estate asset management and the LIHTC program. ​​He has conducted hundreds of property inspections on behalf of multifamily and commercial real estate owners and funders.  More recently, Vinnie served as Director of Asset Management at Madison Park Development Corporation. He earned a BA from the University of Massachusetts and an MPA from the University of Texas, Dallas; he also holds a certificate in real estate finance from Boston University’s Metropolitan College.